Frequently Asked Questions
1) What is sea moss gel?
Sea moss gel is a natural wellness product made by soaking and blending sea moss into a smooth gel. Many people add it to smoothies, teas, juices, soups, or take it by the spoonful as part of their daily routine.
2) What are the benefits of sea moss gel?
Sea moss is commonly used as part of a wellness-focused lifestyle and is known for containing naturally occurring minerals. Customers often use it to support their overall routine, including energy, digestion, and daily nutrition.
Disclaimer: These statements have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease.
3) How do I use sea moss gel?
Most customers take 1–2 tablespoons daily. You can eat it straight from the jar, add it to smoothies, mix it into tea or juice, or blend it into soups and recipes.
Consistency is key, and many customers make it part of their daily wellness routine.
4) Does sea moss gel need to be refrigerated?
Yes. Our sea moss gel should be refrigerated as soon as it arrives.
Keep it refrigerated at all times, use a clean spoon each time, and keep the lid tightly sealed to maintain freshness and quality.
5) How long does sea moss gel last?
Our sea moss gel typically lasts about 2 to 4 weeks refrigerated, depending on storage and handling.
For best results, refrigerate immediately, avoid leaving it out for long periods, and always use a clean utensil.
6) Can I freeze sea moss gel?
Yes. You can freeze sea moss gel if you want it to last longer.
Many customers portion it into ice cube trays or small containers and thaw it as needed. Once thawed, it should be kept refrigerated.
7) What does sea moss gel taste like?
Plain sea moss gel has a mild, natural taste and texture. Flavored versions may taste sweeter or fruitier depending on the ingredients used.
Many customers prefer mixing it into smoothies, juices, or tea.
8) What is soursop?
Soursop is a tropical fruit known for its soft texture and unique sweet-tart flavor. It is commonly enjoyed fresh, blended into smoothies, made into juice, or used in tea and wellness routines.
It is one of our most popular tropical wellness products.
9) How do I use fresh soursop fruit?
Fresh soursop can be eaten fresh, blended into smoothies, made into juice, or added to fruit bowls and desserts.
Please remove the seeds before consuming or blending.
10) How do I use dried soursop fruit?
Dried soursop fruit can be eaten as a snack, added to tea blends, soaked and blended into drinks, or used in wellness recipes.
Store it in a cool, dry place and seal it tightly after opening.
11) How do I make soursop tea?
To make soursop tea, boil water, add your dried soursop or soursop leaves if applicable, and let it steep for 10 to 15 minutes. Strain and enjoy.
You can drink it plain or add honey, lime, or ginger for extra flavor.
12) Do your products need to be refrigerated during shipping?
Some of our products are perishable, and we package them carefully to help preserve freshness during transit.
Once your order is delivered, refrigerate sea moss gel immediately, store fresh fruit properly upon arrival, and follow any care instructions included with your order.
We strongly recommend bringing your package inside as soon as it is delivered.
13) What if my fruit looks different from my last order?
Fresh fruit is a natural product, so size, shape, color, and appearance may vary from order to order. This is completely normal and expected with real produce.
No two harvests are exactly alike.
14) Why is my order delayed?
Because many of our products are fresh, handmade, and prepared in batches, some orders may take longer during high-volume seasons.
We often have a large number of orders to fulfill, and during busy periods you may experience a delay while your order is being prepared and packed.
We appreciate your patience and ask customers to allow the stated processing time before reaching out.
15) When will my order ship out?
Your order will ship out once it has been packed and picked up by UPS.
Once your package has been prepared and scanned into the carrier’s system, your tracking will begin updating.
Please note that your order is not considered shipped until it has been packed and physically picked up by UPS.
16) How often do you ship soursop fruit orders?
Our fresh soursop fruit orders are shipped on a weekly basis.
Because soursop is a fresh tropical fruit, we carefully schedule shipments to help maintain product quality and freshness during transit.
If you ordered fresh soursop, please allow time for the next scheduled fruit shipment.
17) How long will shipping take?
Your delivery time depends on the shipping service selected at checkout.
Once your order has been packed and shipped, it will be delivered according to the shipping method you paid for.
Please note that shipping speed does not override processing time.
18) Does faster shipping mean my order gets packed faster?
No. Faster shipping only affects the delivery speed once your package has shipped.
All orders still require processing, preparation, packing, and carrier pickup before transit begins.
This is especially important during busy or high-volume order periods.
19) Why hasn’t my tracking updated yet?
Tracking may not update immediately if your package has not yet been picked up or scanned by UPS.
Once the carrier receives the package and scans it into their system, your tracking information should begin updating.
If your tracking has not updated yet, it may simply mean your order is still in the packing or pickup stage.
20) Do you offer refunds or replacements on perishable items?
Because we sell perishable wellness and fruit products, refunds or replacements may be limited depending on the situation.
If there is an issue with your order, please contact us promptly with your order number, photos of the item and packaging, and a clear description of the issue.
We review all order concerns on a case-by-case basis.